![]() Awesome phone but having a major problem. Problem #1: How to fix Galaxy S9 Plus music stops streaming bug Since this has also started happening on S9 devices, we hope it’s not an Android coding issue because if that’s the case, it’s going to be a significant problem for a lot of people. There’s no official word from Samsung about this and, apparently, even they, don’t have an idea how to fix the bug as well. Some had even tried to factory reset their phones without getting any resolution at all. In this troubleshooting episode, we bring you the possible solutions to this issue. Just like in a #GalaxyS9Plus case mentioned below, all of them were reporting that, for some reason, their phone stops playing music on their own after some time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Since last year, we noticed that some Galaxy S8 and Galaxy S8 Plus users were having trouble with their music streaming apps. BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you for your attention to this matter, and I look forward to hearing from you soon.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I understand that this may seem like a lot to ask, but I feel it is necessary to address the gravity of the situation and to prevent similar incidents from occurring in the future. Given the circumstances, I respectfully request that Pandora provide me with a year-long free subscription as a form of compensation for the distress caused by the inappropriate ad. As a concerned parent, I believe it is important to ensure that inappropriate content is not broadcasted to children. ![]() While I appreciate the gesture, I do not believe it adequately addresses the seriousness of the situation. However, I am not satisfied with Pandora's offer of a one-month free subscription. I appreciate your efforts to address the matter with Pandora. I am rejecting this response because:Thank you for your prompt attention to my complaint regarding the inappropriate ad played on Pandora music app while I was with my kids in the car. Now a month later you want to make it right but my bank and I already did that like you told us to. You refused, after I paid 2 months of fees because of you, you still refused to make it right. I am on unemployment with a 100% disabled us marine husband and 2 kids, there's no reason why I should have to make so much effort and time and gas just to right a wrong on your companies behalf, when what I asked for in the beginning was totally reasonable: pay the overdraft fees, refund April's charge and never charge me again. Had you just accepted the screnshots of the fraudulent charges and the overdraft fees they caused, this would have been a peaceful resolution, but you forced me to drive over 500 miles, make my bank pay the bill, stopped communicating for almost a month, and then said OK you'll pay the fees. As of yesterday my bank provided 3 refunds of $25 since they did in fact prove you STOLE from me for 3 months with 5 separate transactions and then refused o pay the overdraft fees even after you said I shouldn't have been charged. I had to get a new debit card, go through the fraud process, and block your company from making any kind of transactions on my account. So drove the 56 miles to town and the 56 miles home 5 separate times just to deal with this. ![]() You told me to take it up with my bank as I show in the provided email Screenshot above. The previous two months, I explained I paid the overdraft fees, but I refused to so a third time. I am rejecting this response because: Almost a month ago I reached out and your company to cover the overdraft fees I acquired after you for the 3 month in row made unauthorized transactions on my card. ![]()
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